Your team isn't resisting AI. They're doing what you hired them to do.
Somebody rolls out a tool. Two people try it. Everyone else continues doing it the old way, because the old way is what they're measured on. Nobody told them otherwise. Six months later, the license renews and somebody asks whether anyone's using it.
Your team isn't resisting AI. They're protecting their ability to hit their numbers with a method they trust, which is exactly what you hired them to do.
The staff is already wondering. Answering this question before you're asked. It’s the difference between a rollout and a rumor. Be specific about which task changes and what each person does instead.
It will be. Saying so up front converts a broken promise into a met expectation.
"Everyone owns adoption" means nobody does. The owner needs dedicated hours in their week.
Choose someone respected who'll tell you the truth. Not the most eager person, and not the loudest skeptic.
☐ Somebody owns adoption and has time for it
☐ The job question was answered before anyone asked
☐ The team knows the first 2 weeks are slower
☐ A respected first user is picked and briefed
☐ Success is defined as usage, not as launch